Refund policy

At Dhaneshwar, we take immense pride in the craftsmanship and quality of our jewelry. We understand that purchasing jewelry is often a personal and emotional investment, and we want you to feel completely confident in your purchase.

If a piece doesn't feel quite right once it arrives, we are here to help. Because jewelry is delicate and high in value, we have a clear, straightforward process to ensure returns and refunds are handled smoothly and securely for both parties.

1. Eligibility for Returns

We accept returns within 14 days of the date your order was delivered. To be eligible for a return, your item must meet the following conditions:

  • Unworn and Undamaged: The jewelry must be in its original, unworn condition with no signs of wear, scratches, or alterations.

  • Original Packaging: Items must be returned in their original Dhaneshwar box and packaging, along with any certificates of authenticity, grading reports, and warranty cards.

  • Tags Intact: Any security tags or barcodes attached to the piece must remain uncut and untampered with.

2. Non-Returnable Items

While we strive to accommodate our customers, certain items cannot be returned or exchanged due to hygiene, customization, or clearance reasons:

  • Custom or Personalized Jewelry: Any pieces that have been engraved, custom-designed, resized, or modified specifically for you.

  • Pierced Earrings: For strict hygiene and safety standards, we cannot accept returns on earrings once the packaging has been opened.

  • Final Sale Items: Items purchased during clearance sales or marked explicitly as "Final Sale" at the time of purchase.

  • Gift Cards: Digital or physical Dhaneshwar gift cards are non-refundable.

3. How to Initiate a Return

Please do not send your item back without requesting a return first, as unannounced packages may be refused or delayed for security reasons.

  1. Contact Support: Email us at [support@dhaneshwar.com / phone number] within 14 days of delivery. Include your Order Number, the item(s) you wish to return, and the reason for the return.

  2. Receive Your Authorization: Our team will review your request. Once approved, we will send you a Return Merchandise Authorization (RMA) number along with secure shipping instructions.

  3. Pack Securely: Place the jewelry securely in its original packaging, including all certificates and paperwork. Outer-box the item discreetly—do not write "jewelry," "diamonds," or "Dhaneshwar" on the outer shipping label to prevent theft during transit.

  4. Ship with Tracking: We strongly recommend using an insured, trackable shipping service. Dhaneshwar is not responsible for items lost or damaged during the return transit.

4. Refund Processing and Timelines

Once your return arrives at our facility, our quality assurance team will inspect the item to verify its condition.

  • Inspection Period: Please allow 3 to 5 business days from the date we receive your package for our team to inspect the item and approve the refund.

  • Issuing the Refund: Once approved, a refund will be initiated immediately to your original method of payment.

  • Bank Processing Time: Depending on your bank or credit card issuer, it may take an additional 5 to 10 business days for the funds to appear on your statement.

  • Deductions: Original shipping charges (if applicable) are non-refundable. If you used a prepaid return label provided by us, the return shipping fee will be deducted from your total refund amount.

5. Damaged, Defective, or Incorrect Items

We meticulously inspect every piece before it leaves our workshop. However, if your jewelry arrives damaged, defective, or if you received the wrong item, please notify us immediately.

Important Note: You must contact us within 48 hours of delivery regarding any transit damage or manufacturing defects. Please include clear photographs or videos of the item and the packaging in your email. We will arrange a prioritized, complimentary return or exchange for you.

6. Contact Us

If you have any questions about this policy, need help sizing a piece before ordering, or want to check the status of a return, our customer care team is ready to assist:

  • Email: support@dhaneshwar.shop

  • WhatsApp : 9580244714

  • Customer Service Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

  • Mailing Address:  Plot No.: 4B
    MASHWANPUR, Ramlala Road
    Rawatpur,Kanpur Nagar, Uttar Pradesh
    PIN Code: 208019