Terms of service

Welcome to Dhaneshwar. These Terms of Service ("Terms") govern your access to and use of our website, services, and applications (collectively, the "Service"), as well as any purchases of jewelry or related items made through our platform.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

1. Eligibility and Account Security

To use our Service and make purchases, you must be at least 18 years of age or the age of legal majority in your jurisdiction. By creating an account or placing an order, you represent and warrant that you meet this requirement.

  • Account Responsibilities: When you create an account with Dhaneshwar, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

  • Accurate Information: You agree to provide current, complete, and accurate billing, shipping, and contact information for all purchases. We are not responsible for delays or losses caused by incorrect information provided by you.

2. Product Information and Jewelry Specifics

We take great pride in the quality and craftsmanship of Dhaneshwar jewelry. However, because jewelry involves natural gemstones, precious metals, and hand-finished artistry, you acknowledge the following:

  • Handcrafted Variations: Many of our pieces are hand-finished or custom-made. Minor variations in craftsmanship, setting, and finish are natural characteristics of fine jewelry and do not constitute a defect.

  • Gemstones and Materials: Natural gemstones and diamonds have unique, organic characteristics. Differences in color, inclusions, or cut are part of the natural stone's unique identity.

  • Weight and Measurements: All carat weights, metal weights, and measurements provided on our site are approximations. While we strive for absolute accuracy, slight variances may occur during the manufacturing process.

  • Screen Display Accuracy: We have made every effort to display the colors, textures, and details of our jewelry as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the physical item.

3. Pricing, Payments, and Taxes

  • Pricing Changes: All prices listed on the Dhaneshwar website are subject to change without notice due to the fluctuating market prices of precious metals (gold, silver, platinum) and gemstones. The price charged will be the price displayed at the exact time your order is placed.

  • Pricing Errors: Despite our best efforts, a product may occasionally be listed with an incorrect price due to a typographical or system error. We reserve the right to refuse or cancel any orders placed for products listed at the incorrect price, even if the order has been confirmed and your payment processed. If your payment has already been processed, we will immediately issue a full refund.

  • Taxes and Duties: Prices displayed may or may not include applicable local taxes (such as GST or VAT) depending on your region. Any applicable sales taxes, shipping fees, or customs duties will be clearly calculated and displayed at checkout before you finalize your payment.

4. Order Acceptance and Cancellation

We reserve the right to refuse, limit, or cancel any order at our sole discretion.

  • Reasons for Cancellation: We may cancel orders due to limitations on available quantities, inaccuracies in product or pricing information, or problems identified by our credit and fraud avoidance departments.

  • Verification: We may require additional verifications or information before accepting any order, especially for high-value jewelry pieces.

  • Customer Cancellation: If you wish to cancel an order after placing it, please contact us immediately. Once an order has entered the processing or modification stage (e.g., custom engraving or resizing), it cannot be cancelled.

5. Shipping, Returns, and Refunds

Your purchase is also governed by our shipping and return policies, which are incorporated into these Terms by reference.

  • Risk of Loss: The title and risk of loss for all products ordered by you transfer to you upon our delivery of the items to the shipping carrier. We strongly recommend insuring and tracking any return shipments.

  • Returns: Please refer to our Return and Refund Policy for detailed information on eligibility, timeframes, and non-returnable items (such as custom or personalized jewelry).

6. Intellectual Property Rights

All content on this website—including but not limited to jewelry designs, sketches, photographs, logos, branding, text, graphics, and software—is the exclusive property of Dhaneshwar and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive license to access and use the website for personal, non-commercial shopping purposes. You may not:

  • Reproduce, duplicate, copy, or resell our jewelry designs or images.

  • Use any data mining, robots, or similar data gathering and extraction tools on our website.

  • Use the Dhaneshwar name, logo, or trademarks without our express written consent.

7. Prohibited Conduct

By using our Service, you agree not to:

  • Use the site for any unlawful purpose or to solicit others to perform unlawful acts.

  • Attempt to compromise the security or integrity of our website, servers, or networks.

  • Submit false or misleading information during checkout or in communications with our support team.

  • Engage in fraudulent transactions or use unauthorized payment methods.

8. Limitation of Liability and Disclaimers

Disclaimer of Warranties: The Dhaneshwar website and all products offered through it are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, except as explicitly stated in our written jewelry warranties or grading certificates.

To the fullest extent permitted by applicable law, Dhaneshwar shall not be liable for any indirect, incidental, special, consequential, or punitive damages—including loss of profits, data, or goodwill—arising out of or related to your use of the Service or your purchase of our products. In no event shall Dhaneshwar's total liability to you for all damages exceed the amount paid by you to Dhaneshwar for the specific product at issue.

9. Indemnification

You agree to indemnify, defend, and hold harmless Dhaneshwar, its founders, officers, directors, employees, and craftsmen from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of your breach of these Terms, your violation of any law, or your infringement of any rights of a third party.

10. Governing Law and Dispute Resolution

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of [Insert State/Country, e.g., Uttar Pradesh, India], without regard to its conflict of law principles. Any legal disputes arising out of or related to these Terms or your purchases shall be subject to the exclusive jurisdiction of the courts located in [Insert City, e.g., Kanpur].

11. Changes to the Terms of Service

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.